Covid-19 & Re-Opening

Conwy Council Local Restrictions from 1.10.20


Our plan for re-opening, our team’s welfare and your safety

A message from our Managing Director:

Hello Everyone,

I really hope everyone has managed to stay safe and well during this extremely difficult time.

Life has changed for us all over the past few months and we, like you, have been doing our best to navigate the new ‘normal’.

We closed our doors in line with the Government directive back in March along with the rest of the hospitality industry to keep our staff and guests safe.

Welsh Assembly Government allowed us to partly re-open as of the 13th of July, seeing the opening of self-contained rooms and outdoor dining. As of the 3rd of August we opened other phases of our business with internal dining spaces and shared facilities being open to non-residents.

We have been working hard behind the scenes to make sure we have safe and robust systems in place which puts your and our teams safety & welfare first.

We really can’t wait to welcome you all back and whilst observing our stringent safety measures, we aim to create the same hospitable atmosphere and warm Welsh Croeso that we have always hoped to deliver.

During this period of transformation into the new Normal your feedback and engagement will be welcome at all stages going forward. 

And may I take this opportunity on behalf of all of the team, to thank you and everyone in our local community for keeping Betws-y-Coed safe during this unprecedented time. 

All the very best

Glenn Evans


FAQ’s

When will I be able to stay?

We are taking hotel bookings , but please be aware that this is conditional and subject to change by Welsh Assembly Government. If you are from an area which is under an imposed local lockdown and have a booking please call us. A Welsh National Lockdown has been announced for 23.10.20 – 9.11.20 we will not be taking any bookings for this period.

Our Reservations team will be doing their best to respond to all enquiries as soon as they can, but we do suggest that where possible you make your hotel booking on our online system.

Can I book a Table?

If you’re staying with us let us know what time you’d like to eat when you book you room or check in & we’ll book your table for you.

We are running at a reduced capacity within all our venues in accordance with Welsh Government directives and the 2 meters apart social distancing rule & local lockdown restrictions. You can book a table here

Seating remains at the discretion of the Host team as they maintain a safe working space for us all. The safety of our team and guests are of paramount importance to us so please bear with us if there is a wait for tables.

Do I need to wear a face covering?

As of 14th September 2020 it became mandatory in Wales that anyone in an indoor public area must wear a face covering, unless exempt or under 11 years of age. This does not apply whilst you are seated at your allocated table but does apply when you get up to leave/use the bathrooms/walk to your room.

Anywhere else open for food?

Yes – We’re offering a Click and Collect and a drop by TakeAway service at Y Stablau. We’ve also extended our covered outside terrace area for alfresco dining, and have limited dining indoors – don’t forget Y Stablau also welcomes your four legged friends 🐕

What else is open?

Attractions in Wales were allowed to re-open from the 6th of July. Please remember that most activities and attractions will be pre-bookable only so also book your favoured activity time slot – we’re working on a list of what’s open and where, and will forward this information as soon as it’s collated.

What should I expect when I visit?

Your arrival experience may look a little different in this new normal, but we hope it will feel the same; ultimately, it will still be our people caring for you and delivering the same attention to detail and personalised hospitality that you are used to at The Royal Oak. We want to reassure you that we have robust measures in place to keep you and our teams safe so that you can confidently enjoy a stay with us. Were taking everyone’s temperature before they enter the building and there are sanitisning stations at all entrances to keep you and our teams safe.

What type of changes will I expect to see?

We’ve implemented one way systems, clear screens at reception areas, non touch entry arrival, information packs can be viewed online, contactless payment systems, app ordering, and temperature checks to name but a few.

What have your team been doing?

We’ve been in regular touch with our team members during lockdown. Ensuring they are informed and kept up to date with any developments. All team members will have to undertake a Covid Aware Certificate Module accredited by the Institute of Hospitality before returning to the workplace. As well as for your safety, our teams welfare and heightened knowledge is of paramount importance to our business.

How will I know if any changes are made?

As we hear the latest Government directives, we’ll update all our pre-arrivals with email communication to provide additional information relating to health and hygiene.

What extra cleaning is taking place?

As a hotel with restaurants, we already operate with strict cleaning and health and safety measures, but we will now be taking extra steps to ensure that all areas are thoroughly sanitised, clean and compliant. 

• All team members will be trained in these new standards and timings of cleaning.
• Early Check In wont be available to allow for enhanced cleaning procedures in guest bedrooms.
• We provide hand sanitiser on entry points and at various points through the building.
• We have been awarded the AA’s Covid-19 Safe Scheme Certificate

• We have implemented enhanced cleaning in corridors and at all touch points.
• We have issued team members with additional PPE to keep both them and you safe.

What about social distancing?

We love our building being old and quirky but this does cause us a few extra problems to overcome. Luckily we have some very clever Health and Safety minds in our business who have come up with simple effective ideas like mirrors at the end of corridors, non touch corridor lighting and see through clear masks for ease of communication.

We’ll ask all our guests to use their common sense and be responsible for their own social distancing during their stay when moving around the hotel. And we’ll be looking for additional ideas and listening to any further comments you have during and after your stay.

What if I’m from an area which is in a local lockdown?

Any guests or future guests must comply with the regulations applicable to their permanent residence. Please check Welsh Government updates for the type of lockdown and travel restrictions in place before travelling to stay with us.

Copyright 2020 Royal Oak Hotel Betws y Coed.

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